I am responsible for shipping and arrangements for customer orders. I also schedule demonstration dates and equipment so that our customers can actually try our medical instruments. Our end users are primarily Ophthalmic Hospitals and Clinics, and I provide transaction support between dealers and our sales people.

I think that "OYAKUDACHI (Valuable and useful service)" is about responding to each of our customers in the optimal way, based on truly understanding their situation and needs. Since we are a trading company, we always stand between the manufacturer and the customer. I always try my best to help both sides to build a strong relationship and always provide the best service to each.

Responding to complaints from customers was hard but things are much better now.

We have a response manual now. And, based on my experience, I remember that "this customer will (for example) understand if we explain the reason clearly," so I've carefully explained the company's policies and organization in great detail.

After that, we re-examined our internal organization, increased the sales staff, and focused on improving our service. That customer continues to conduct business with us.

I'm a sales assistant now but I want to be a fully qualified salesperson that has direct contact with customers. I would love to increase my opportunities to meet with customers outside the company.